Olive is an AI-as-a-Service that makes healthcare more efficient and affordable. Olive gives power back to providers through their ever-growing, unparalleled intelligence so hospitals never have to solve the same problem twice.
Backed by Tiger Global, Sequoia & others, the company recently became a unicorn and is growing very rapidly. It added more than 300 members to its team in just the last 6 months!
Kirsten Brenner leads Revenue Insights & Technology at Olive and is responsible for setting new technology processes and manage Salesforce at her company.
Before Kirsten started using Rattle, she had a custom Apex code that’d push reps’ meeting notes from Salesforce to Slack. Olive’s senior leadership loved getting those in Slack and would then collaborate with reps in Slack & make sure they had all the support they need to win the opportunity.
As Olive’s business evolved, Kirsten wanted to make the process better but faced these three key roadblocks -
Hence, when Kirsten heard about Rattle she was excited to give it a try & see if it’ll address her concerns.
“Rattle has been a game-changer! I have not seen any other Salesforce/Slack integration tool that is so easy for the end-user.”
In less than 5 minutes, Kirsten was able to roll out the new process that she had been wanting to introduce for months! Further, because Rattle is a no-code platform and allows easy customization, Kirsten realized that she could use Rattle to solve many more problems as against the one she had in mind initially.
Another positive thing that came out of using Rattle was once Olive’s leadership team realized that now they can get any Salesforce activity in Slack, they approached Kirsten with ideas they wanted to implement and she was able to accommodate their requests in minutes.
“I spent hours trying to find the best way to rebuild Apex code and Rattle allowed me to do it in 5 minutes.”
Olive uses Rattle workflows and reports extensively to bring visibility to what’s happening with their sales & customer delivery teams and bring everyone on the same page. Some of the most useful workflows for them are -
“It has been a very positive experience. Instead of working with Apex code, I can just click & drop, and everything just works! It’s super intuitive and easy to use.”
✅ 5x more visibility into what’s happening with sales and delivery teams
✅ 1 working day saved every month in building new processes
✅ Slack is now the central hub for sales collaboration
Implementing Rattle has led to a multi-fold visibility increase in terms of what’s happening within the sales pipeline with real-time alerts and reports. It has made it easier for their executive team to get involved and coach the team proactively.
It’s now much easier and efficient for Kirsten to introduce new scalable processes with the desired customization at the fraction of time that she would previously invest in writing Apex code.
Rattle has sparked camaraderie across the team to brainstorm together to address any customer issues/escalations and identify the best possible solution for the customer.