Support Flows

Give your support team the support they need — with easy workflows that include one-click emoji triggers, shortcuts, and more.

Support Flows

From Slack to support with a (literal) smile

Create, manage, and thread support cases directly in Slack, using shortcuts or emojis 😎.

Top sales teams love rattle

Be in the flow of work

Initiate and manage cases straight from your messaging app, turning Slack into your customer support hub.

Be in the flow of work
One-click case creation

One-click case creation

Use a simple, pre-selected emoji as a reaction to auto-trigger a case, empowering both your team and customers to seek the help they need.

Keep ’em in the know

Threaded updates ensure you're always connected to the original comment (and context), bridging the gap between messaging and your CRM, all while updates — on either side — are synced seamlessly.

Keep ’em in the know

Feature highlights

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Create and manage cases from your messaging app
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Threaded updates for easier collaboration
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One-click shortcuts or emoji triggers

“Something that has changed after Rattle is that it elicits conversations amongst different teams other than sales.”

View case study

Three reasons you'll love using Rattle

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No change management

Every tool is built to drop into the way you work now and start improving your results ASAP.

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No coding – ever

Not even the teensiest bit of technical acumen is required to integrate and deploy any of our tools.

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No flying solo

If you’ve got a goal, we’ve probably already got a solution waiting for you in The Playbook.

Meet the first-ever modern RevOps platform

Get your entire revenue team operating flawlessly through the power, speed, and consistency of Process Automation.

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